Refund & cancellation policy

Cancelling a plan

You can cancel your monthly plan at any time. You keep the plan until the end of the period you’ve paid for, and you won’t be charged again. Your websites stay online; features that need a paid plan stop at the end of the period.

Refunds

• Plan payments are for a monthly period and are not refunded part-way through a month.
• AI credits that have been used are not refundable. Unused top-up credits are not refundable except as below.
• If you were charged twice, charged in error, or paid for something that was not delivered, contact us within 7 days and we will refund the amount to the original payment method, normally within 7–10 working days after approval.

Your customers’ payments

Payments your customers make to your business (for example, savings scheme installments) go to your own payment gateway account. Refunds of those payments are made by your business through that account.

How to ask

Write to us with your account email and payment details. We reply within 2 working days.